[vc_row][vc_column][eut_single_image animation=”fadeInRight” image=”6870″ el_class=”img_full_width”][/vc_column][/vc_row][vc_row][vc_column][eut_divider][/vc_column][/vc_row][vc_row][vc_column width=”5/6″][vc_column_text animation=”fadeInRight” animation_delay=”300″]Ficep Customer Services are managed by an accurately trained team of staff to respond in real time to requests from all over South East Asia. Professionalism, know-how and communication skills are essential requirements for all the people involved in the technical assistance and after-sales service.
On the Ficep Help-Line, all the operators are professional engineers, specialized in recognizing, analyzing and diagnosing a technical and/or application problem at a distance thanks to their special training. For this reason, when you call with a problem, you will already have started to resolve it.[/vc_column_text][/vc_column][vc_column width=”1/6″][eut_single_image image=”6869″ el_class=”img_full_width”][/vc_column][/vc_row][vc_row][vc_column][eut_divider][/vc_column][/vc_row][vc_row][vc_column][eut_quote animation=”fadeInRight” animation_delay=”350″]Problems with the machines are also resolved by the support group thanks to the following:[/eut_quote][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][eut_icon_box icon_fontawesome=”fa fa-phone-square” title=”Help-Line” animation=”fadeInRight” animation_delay=”400″]The Ficep Help-Line is active from Monday to Friday (09.00 – 18.00 Hong Kong time) and on Saturday morning (09.00 – 12.00 Hong Kong time), to respond to any doubts or problems regarding the working conditions of our machines. The service is organised in order to supply each client with a precise reference at all times, with an ample and constant availability for speedily resolving each problem and keeping any machine downtime to a minimum.[/eut_icon_box][/vc_column][vc_column width=”1/3″][eut_icon_box icon_fontawesome=”fa fa-headphones” title=”Teleservice assistance” animation=”fadeInRight” animation_delay=”600″]Ficep TeleService is a telemetric assistance, used to resolve software related or configuration issues, which enables distance interaction with the machine, wherever it is, dramatically improving the troubleshooting and diagnostic activity. Using an in-depth diagnostic tool, our technicians can reach a rapid solution to the problem. Up to now, around 80% of malfunctioning cases have been resolved remotely using this technology. TeleService is supplied as standard through a dedicated line and is particularly useful for the rapid and correct implementation of software updates.[/eut_icon_box][/vc_column][vc_column width=”1/3″][eut_icon_box icon_fontawesome=”fa fa-microphone” title=”International technical support” animation=”fadeInRight” animation_delay=”800″]For more complex technical problems, our proximity to the client is guaranteed by a worldwide network of engineers and specialized technicians, ready to intervene on-site, to analyse each situation and define the most appropriate solution.[/eut_icon_box][/vc_column][/vc_row][vc_row][vc_column][eut_divider][/vc_column][/vc_row][vc_row][vc_column][eut_message_box icon_fontawesome=”fa fa-phone” remove_close=”yes” animation_delay=”500″]For any request just send us an email at service@ficep.com.hk
or give us a call at:
Tel.: +852 – 2544-6888
Daytime hours:
Mon-Fri 09:00 – 18:00
Saturday 09:00 – 12:00[/eut_message_box][/vc_column][/vc_row]